RAIL SECTOR
SOLUTIONS
We understand the importance of customer satisfaction and the need for high system availability in railway operations.
To ensure our customers’ success, we have dedicated 24×7 support teams in place, committed to providing continuous support and prompt assistance.
Our teams are equipped with the expertise and resources to address any operational challenge, ensuring minimal disruptions and maximum system availability.
As part of our comprehensive maintenance and support approach, we emphasise preventive and corrective maintenance to optimise system performance and reduce downtime. Our highly skilled technicians utilise sophisticated tools and follow streamlined processes to proactively identify and address potential issues before they escalate. By conducting regular preventive maintenance, we minimise the risk of unexpected failures, ensuring smooth and reliable railway operations.
Additionally, our approach to maintenance goes beyond immediate fixes. We take a holistic view of asset management, considering the entire lifecycle cost of the assets. By implementing effective maintenance strategies and utilising data-driven insights, we strive to minimise the overall lifecycle cost, ensuring cost-efficiency and maximising the return on investment for our customers.
Gear Rail’s managed services include onsite-assisted operations. We provide specialist train controllers, supervisors and OCC managers, who work alongside of our customers’ teams to operate and manage the solutions and products we provide. This approach allows for continuous training and knowledge sharing that ensures our customer can safely and independently operate their critical railway assets and systems.
Our commitment to excellence in supporting our customers complements our broader goal of delivering safe, efficient and reliable freight and passenger railway services to our customers.